Please reset your password and make sure to check both your spam and junk inbox.
For further instructions please follow these steps below:
- On the login page, select "Forgot your password?"
- You will be redirected to the rest page where you can input either your phone number or email. IMPORTANT: if you don't have the phone number or email connected to your account you are trying to input, you cannot reset your password. It must the login that you used to access your account.
- Following the password reset you will receive a text or email to finish the process.
If the issue persists further please fill out a ticket here so a support team member is able to address your concerns furhter: https://tracco.zendesk.com/hc/en-us/requests/new